Frequently asked Questions
GENERAL ISSUES
By creating a personal account in our store, you will get the opportunity to go through the payment process much faster, manage delivery addresses, view and track your orders and more.
No, registration is not required. You can also place an order without registration.
Undamaged, complete goods will be delivered to us no later than 14 days after receipt of the goods to our address Malokrasňanská, 831 54 Bratislava. They sent the shipment by registered mail, not by cash on delivery. It is also necessary to fill in the form for withdrawal from the contract and send it by email to info@sinksandtaps.sk , by mail or deliver it in person to our address Malokrasňanská, 831 54 Bratislava. We will return the amount paid to the bank account you entered.
Yes, but only in exceptional cases, if you are interested in this payment method, please contact us directly. You can also pay for the order by cash on delivery, ie only upon receipt of the goods. If you choose cash on delivery with delivery by Slovak Post, the shipment must be accepted within 10 days at the relevant post office. You can read more about the method of payment and transport on the subpage Transport and payment
If the ordered goods have not been delivered to you within 5 days from the date of dispatch, contact us immediately on tel. no. +421 904 900 130 or by e-mail to info@sinksandtaps.sk . We will search for your shipment and then we will inform you about the next steps.
Write us what product it is at info@sinksandtaps.sk and we will try to stock it for you.
Do not hesitate to contact us on tel. no. +421 904 900 130 or via email info@sinksandtaps.sk . We will be happy to answer your questions.