DEFECT LIABILITY AND COMPLAINTS OF GOODS TO CONSUMERS
- The provisions of this Article 11 of the GTC apply exclusively to legal relations established by concluding a Purchase Agreement between the Seller and the Buyer, who is a consumer within the meaning of the Consumer Protection Act, governed by the Civil Code, the Consumer Protection Act and the Consumer Protection Act.
- The Seller is responsible for defects of the goods purchased by the Buyer in the Electronic Store, which (defects) show the purchased goods after their acceptance by the Buyer during the warranty period according to clause 11.3 of the GTC. The seller is not responsible for defects for which the price of the goods has been reduced. However, the Seller is obliged to ensure that the Buyer has the opportunity to become aware of the existence of defects in the goods during the execution of the Order. For the purposes of this Article 11 of the GTC, the goods are defective if at the time of their acceptance by the Buyer it does not have the usual properties, quality and the goods cannot be used according to their nature. A defect is also considered to be the non-existence of such a property of goods purchased in the Electronic Commerce, which is generally assumed for these goods with regard to their type and age and as a result of which the usability of such goods is significantly reduced. Goods purchased in the E-shop cannot be considered defective (if defective) if, with regard to the type of such goods, it can be reasonably assumed that the properties of the goods cannot be maintained throughout the warranty period.
- The warranty period of goods purchased in the E-shop lasts twenty-four months. The warranty period begins from the date of receipt of the goods by the Buyer.
- The Buyer serves as a guarantee certificate as a proof of purchase, which, depending on the Buyer’s chosen method of payment of the Purchase Price and delivery of the goods, will be ( a ) an invoice or ( b ) proof of receipt of cash payment. However, this does not affect the Buyer’s right to require the Seller to provide a guarantee in writing in the form of a guarantee certificate.
- The seller is not responsible for defects in the goods purchased in the Electronic Store, which appear on the goods or arise after the warranty period.
- The Buyer is obliged to use and dispose of the goods purchased in the Electronic Store in the manner specified by the Seller in the Documents related to the goods. The Seller is not liable for defects of the goods purchased in the E-shop caused by ( a ) installation and / or handling of the goods in a manner that is in conflict with the methods of installation and / or handling of the goods specified by the Seller in the Goods Documents or ( b ) misuse of the goods; / or incorrect maintenance of goods purchased in the E-shop.
- The conditions of the complaint (claims for liability for defects of the goods) are governed by the provisions of the Complaints Procedure published at www.sinksandtaps.sk. The rights from the liability for defects of the goods purchased in the Electronic Store, for which the warranty period applies, will expire if they have not been exercised in the manner specified in the Complaints Procedure during the warranty period.
- The Buyer is responsible for the reduction of the value of the goods caused by such handling of goods purchased in the E-shop, which is beyond the treatment necessary to determine the properties, functionality and quality of the goods or which is contrary to the methods of installation, handling, use and maintenance of goods. in Documents related to the goods.
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